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      FAQ - Frequently Asked Questions
 
Q. How to find a specific magazine?
A. Type the name of the magazine in the "Search Magazine" box and click "Search".
   
Q. How to check the status of my order?
A. An email will be sent to you when the magazine is ready to be collected.
   
Q. How to request a refund?
A. For delivery :
  If you have not received your package 2 weeks  after your payment, please contact us. We will verify the status of your courier package. If the package is lost, your full payment will be credited into your Hong Leong Bank account.
   
  For reservation :
  There will be no refund as payment is done on the spot at the point of collection.
   
Q. How to collect the magazine I reserved?
A. 1. Tell the cashier your name, work order number and the title of magazine you reserved.
  2. Before paying, verify that the reserved magazine is what you have ordered.
   
What is the cost of the magazine?
All the magazines are quoted in Malaysian Dollars (exclusive delivery charge). From time to time, certain publishers may change their magazine prices. Therefore, myNEWS.com reserves the right to change the prices accordingly.
 

      Order Placing
 
2 options for placing your order :
1. DELIVERY of your order by Courier Service.
2. RESERVE your magazine, then collect it at any myNEWS.com outlets selected by you.
 
Order Policies and Procedures
 
1. DELIVERY
Register yourself as our E-Shopper. Because your delivery will be sent by courier. Please use the address you will be available. Your order will be sent on receipt of your payment and availability of the magazine.
 
Each customer can order up to 2 magazines of the SAME TITLE. If you wish to reserve more, please email to Nora.
 
2. RESERVATION
When you log on to our website, you can see the "New Arrivals of This Week" section, and please click it if you wish to order the new magazine from our website.

After entering into this section, you can see a set of 30 new magazine updated. Scroll down to the bottom of the page, you can see a link "Order New Arrivals of this Page". Click this link if you wish to order the new magazine from our website.

You can see a pop out window to show the order form. Fill in all the particulars of the form and click "Send Order", then the order mechanism will start.

 
When you make an order, please fill in all your particulars completely and correctly. This will enable us to contact you when the magazine is ready to be collected. If any of the particular section is not being fill in or the particular is not relevant, this order will consider cancel.
 
Each customer can reserve up to 2 magazines of the SAME TITLE. If you wish to reserve more, please email Nora.
 
Any reservation not collected within 7 days from the pick-up date will be cancelled.
 
Upon collection of your magazine, please tell the outlet cashier your name, order number and the title you reserved. Before paying, verify that the reserved magazine is what you have ordered.
 
     Delivery
 
For West Malaysia
Delivery charge of RM4.90 for any number of magazines.
 
For East Malaysia
Please email your order to Nora for quotation.
 
For Both East and West Malaysia
If payment is made via cheque outside Selangor and Kuala Lumpur, please add RM0.50 for outstation cheque surcharge.
 
     Payment Method
 
1. Online Payment
We accept Online Payment only from
 
For online payment,  possession of savings or current account with Hong Leong Bank and registration for its Internet Banking service are needed.
 
How to be a Hong Leong Online User?
 
Step 1 : Open a Hong Leong Bank Savings or Current Account .
Step 2 : To register, go to hlb.com.my >> Online Banking >> Registration
 
For further information, do visit www.hlb.com.my
 
2. Other mode of payment
Send a crossed cheque to payable to Bison Stores Sdn. Bhd. to the address below :
 
Bison Stores Sdn. Bhd.
258 - 259 Jalan KIP 4,
KIP Industrial Park,
52200 Kuala Lumpur.
 
Please write your name and order number on the back of the cheque.
 
If payment is made outside Selangor and Kuala Lumpur, please add RM0.50 for outstation cheque surcharge.
 
     Our Guarantee
 
     Huge variety of magazines suitable for all ages.
     Widest selection of magazines in Malaysia.
     Fixed delivery charge for orders within West Malaysia.
     Courier delivery service that guarantees less risk of lost or damaged magazines.
     Guarantee delivery to your home / office or your payment will be refunded in full.
     Your choice of outlet to pick up the reserved magazine.
 

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