Rude staff

Posted: 09 February 2012 10:52
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Hi, your staff in UOA 2 Damansara Heights outlet is very rude to the customer, (eg: throwing the goods which purchased on the table, closing the cash box rudely, throwing the money on the table rather than giving by hand to customer, etc). This guy is very lazy to do his work and showing his anger to the customers. Train your staff on the customer service and ask him to stop being rude to customer.

Treat this as an urgent feedback, else this will be brought to your higher management.

Thanks.
Posted: 14 February 2012 16:31
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Thank you for your valuable feedback.

We are carrying out an internal investigation on the matter. Please be assured that action will be taken appropriately. There is no excuse for any of our staff to be rude and unhelpful towards our customers whom we always treasure.

Lastly, we thank you for taking your time to write to us to give us an opportunity to improve.